Hangover Heaven Return Policy
Return Policy on Medical Treatments
Since Hangover Heaven offers medical services, we do not issue refunds once the treatment is accomplished. As a customer, you are responsible for understanding this upon purchasing any item from our site. No medical procedure has a 100% cure rate.
All House Call Fees are non-refundable if not canceled 24 hours in advance. This is due to the fact that we have to bring in highly trained medical staff (Nurse Practitioners, Physician Assistants, etc) to accommodate the house calls.
Return Policy on Tangible Items (nutritional supplements, shirts, etc.)
We offer returns on the following items
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
- product not-as-described: such issues should be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
- All House Call Fees are non-refundable if not canceled 24 hours in advance. This is due to the fact that we have to bring in highly trained medical staff (Nurse Practitioners, Physician Assistants, etc) to accommodate the house calls.
Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.